1) Select your preferred shipping method during checkout, as either:
- Collect from the UK Mill – Boxed
- Collect from the UK Mill – Build £50
2) You will receive your order confirmation and updates as normal, and the bike will be shipped to the UK Mill. Once received, we will contact you to organise the build and/or collection of the bike.
You can collect your order from the UK Mill, either boxed or built.
(Option 3 for the Mill, Option 1 for Customer Service)
All bikes are assembled and stored in Germany. Bikes are then shipped to the UK once your order has been received.
Sure! We keep stock of most accessories, spare parts, and apparel in the UK Mill, so you’ll be able to purchase these on collection.
The cost for this service is £50 (parts included). Payment is taken in the Mill on collection.
Bikes are assembled and packaged in Germany. Your order is then shipped to the UK, and if our “build” service is chosen, we will organise the build of your bike. This includes:
- Full build and PDI (Pre-Delivery Inspection) by our certified mechanics.
- Swapping of brakes to UK set up (If required), and the shortening of hydraulic hoses to suit.
- Wheels setup tubeless using high quality Peaty’s sealant and valves.
- Installation of customers equipment (within reason).
- Suspension set for rider’s weight.
- Demonstration of software (SRAM AXS, ETUBE Project, Trailhead etc.)
Unfortunately, it is not possible to Click & Collect GCI or Cyclescheme orders as the order must be delivered to the owner’s home address. Once delivered, customers may contact the Mill to organise dropping off their bike for a Pro Build.
Please contact the Mill team or customer service to enquire if we can fulfil this for you.
The UK team will be in contact to confirm when your order is assembled and ready to collect.
Please bring your order number and photo ID when collection your order. If you would like to test ride the bike (car park) then please bring a helmet.
Yes, if you wish to cancel or return your order, please contact the UK team on:
Unfortunately, while we still ship all orders from Germany, the shipping fees still apply.
Unfortunately, not. When collecting your bike from the Mill, we recommend taking the box with you in case you need to send the bike to us in the future.
We can store your order in the UK Mill for a maximum of 2 weeks. Please contact the UK Team if you’re unable to collect: firstname.lastname@example.org
This is not currently possible from the website, but please contact the UK team for any items you may be interested in, as we carry a good amount of stock.
- In rare cases the use may result in adverse loads that lead to the failure of the shock.
- This can lead to a crash and to moderately severe injuries such as dislocations, bruises or fractures. Your bike may also sustain frame damage following a shock failure.
- For your own safety please do not continue to use the bike with this coil shock.
All affected customers have already been informed by our customer service department.
- If you own a Capra Shred 2020/21 and you have not yet heard from us, please get in touch using the form and provide your current address as well as the serial number of your shock!
- The serial number of your “FOX DHX2 Performance Elite” (2021) shock has the form of “123456 – 1234 – T” and can be found on the rear of the shock body near the port of the silver piston rod (https://www.ridefox.com/img/service/register-2021-serialnumber.jpg).
- As soon as we receive this information from you we will send you a new “FOX DHX2 Performance Elite” shock including all accessories.
- You will also receive via e-mail a link to the video instructions for the replacement.
- You can check the arrival of your new shock via delivery tracking and you will be able to install it to replace the old shock following the video instructions.
- You’ll return the replaced shock to us in the reusable box with the help of the return label.
- If you turned to a bike shop for the replacement, please obtain a receipt for the work done in your name with date, price, and a brief service description – then send it to us via e-mail together with your bank details.
- We will reimburse your incurred expenses via bank transfer to your account up to the amount of 25 EUR / 20 GBP / 25 USD./ 35 AUD / 40 NZD
Either check out our Homepage or events via YT´s facebook account.
To test a YT you´ll need to bring a photo ID (drivers license/ ID card) and at least a helmet. We do recommend to wear proper riding gear incl. protection.
If you are riding CLIPLESS PEDALS then YES, but we do have flat pedals at your disposal. You can let us know your preferences directly while making the booking.
You can test the bike 1 to 1.5 hours depending on the location of the Rolling Circus demo stop.
No, it´s free of charge. We just need your ID as a deposit while testing the bike which you´ll get back once you return the bike.
Yes. All participants have to register before they can rent a YT bike from the Rolling Circus. This allows us to take all necessary hygiene measures to ensure your safety as well as the safety of our crew.
No, the test bike(s) will be set up specifically for you by one of our specialists.
As many as you´d like! Just make sure to book the ones you want to test in advance.
Not really, but if you are underaged you´ll need to bring an adult to rent a bike for liability reasons.
Yes, after you return the bike(s) you´ll get some rad YT treats e.g. free shipping, free bike box and a cold beverage.
Yes. You pay the total cost of the bike including any duties, fees and shipping it to your confirmed address upfront.
Since Brexit, we have fulfilled small parts, clothing, and spare orders from our UK YT Mill/Service Centre. In time, this will return to our website, but for now, it is a manual process.
If you need a replacement mech hanger, want to refresh your frame bearings, or would like to purchase a t-shirt, you can contact the UK team using the contact form.
To improve the customer experience, we have now included all UK Customs Duties, Advanced Commission, Import Fees/Handling cost into the price shown on the product page. This way it is easier for our customers to understand which bikes are within their budget. The shipping cost is added at the end of the checkout process once your shipping address has been entered.
Although a trade deal has been reached, there are still some uncertainties about what the new relationship between the UK & EU will look like in practice. The agreement says that only goods of European origin are free from duties. The legal definition of what constitutes a European product is one where at least 70% of the components, materials, or somewhat ephemeral term “value” are EU sourced. As you are no doubt aware, our frames and most ofthe components are manufactured in Asia but designed and assembled in Germany. Where the uncertainty lies is in whether this constitutes sufficient “added value” to be classed as a European product. This topic affects the entire bike industry, as we eagerly await clarification.
Prices on the product page now include all customs duties and import fees, including a fixed import fee of £85.50 and customs duties at 14% of the net cost price of the bike. For E-bikes (e.g., the Decoy), customs duties are reduced to 6%.
If you would like to understand more about these fees, the UK team will be happy to assist on (+44)1483 319004 or get in touch using the contact form.
Since Brexit, imports to the UK are subject to new customs and handling fees. However, to make things simple, these are all included into the bike price on the product page.
Customs duties = The tax imposed to import the goods to the UK
Advanced Commission = The financial service charge by freight companies
Import fee/ Handling costs = The import declaration and appointment for delivery
"In Stock": Assembled and ready to ship!
"Currently Not Available": Not available yet, but we’re working on it! We do not have an estimated availability date. Sign up to be notified as soon as we have stock.
"Sold Out":This model is completely sold out and will no longer be available for purchase.
Please note that stock levels change with each order, and so does the availability indicated on the site. The availability dates listed on the site only concern future orders. Existing orders are not affected by these availability date changes.
Once an order is received, we cannot change the delivery address of an order.
If you need to change your delivery address, contact us via the contact form or by calling (+44)01483 319004.
Unfortunately, we cannot change the frame size/model within an order. If you want to change the model or frame size, you must place a new order through our web shop and cancel the previous one.
This is unfortunately not possible.
Unfortunately, this is only possible in certain exceptional cases.
To do so, please contact us via the contact form here or by calling +44(0)1483 319004
If you wish to cancel your order, please use our contact form or call (+44)01483 319004.
If paid, you will receive a full refund of the original purchase amount. Please note that we cannot refund any transaction or service fees related to your payment method.
The policy is that you may return the order within 14 days after receiving the goods and for a full refund to be obtained the goods MUST be returned to us unused and in their original packaging.
To return orders under £500 value, you will need to pay for the return shipping. We are unable to accept unpaid return mail.
For orders above £500 value, you will receive a prepaid return label from us.
To return an item, please contact us via the contact form here or by calling +44(0)1483 319004
At the moment we do not offer framesets.
Since our bikes are assembled and packaged before being assigned to a customer, a specification change is unfortunately not possible.
Unfortunately, this is not possible.
Since Brexit, we have been fulfilling small parts orders from our UK Mill.
If you need a replacement mech hanger, want to refresh your frame bearings or would like to purchase a t-shirt, you can contact the UK team using the contact form or by calling +44(0)1483 319004.
Our bikes are shipped exclusively in our specifically developed YT BikeBox (dimensions: 132cm x 82cm x 32 cm, weight 7kg).
Our bikes are 95% assembled but are 100% set up for you. All you need to do, is install the handlebars, derailleur, wheels and pedals. Then set-up the suspension according to your weight/preference, and off you go! It's that easy!
If you should have any questions regarding setup, please contact the UK Team on: +441483617781 or via the contact form.
As soon as your shipment has been dispatched, you will receive an email to inform you of this, together with your final invoice.
Your bike will be shipped to the UK via TNT/FedEx. Once the order arrives in the UK, it is passed to a local courier Xpress24, who will contact you to coordinate a suitable delivery date/time.
If you have any questions regarding delivery, please contact our UK customer service team: +44 1483 319004 (Mon-Fri 9am-4pm).
All in all, our bikes are currently available in 40 countries:
Andorra, Australia, Austria, Belgium, Bolivia, Bulgary, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Israel, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Romania, Slovakia, Slovenia, South Africa, Spain (not Canary Islands), Sweden, Switzerland, UK, USA
Unfortunately, due to logistical and insurance related reasons this is not possible.
Shipping of bikes within Germany takes between 3-5 work days. Small parts can usually be delivered a litte faster.
Bikes are shipped with DB Schenker, small parts with DHL.
Once you received your bike, you have to mount the handlebars, wheels, rear derailleur and pedals. Then your bike will be ready to ride, as everything has already been pre-assembled in our factory. You only need to adjust the saddle height to your leg length and the suspension to your weight and personal preference. For setup recommendations, please use our Suspension Setup Guide.
If you have any questions about the setup, please contact our Customer Care team on +49 (0) 9191 7363050 or via email@example.com.
Our bikes are shipped exclusively in our specifically developed YT BikeBox (dimensions: 132cm x 82cm x 32 cm, weight 7kg).
The YT Bike Box is always part of the order.
The following payment options are currently available:
- Payment in advance via bank transfer
- Credit card
Within Germany, you can also finance your purchase via us.
If you are ordering in the UK and your workplace are happy to offer the use of the GCI cycle scheme you may pay for your order using "GREEN COMMUTE INITIATIVE" cycle scheme. Please follow the link for how to pay using GCI
Which credit cards do you accept?
Visa and MasterCard.
When will my credit card be charged?
Your credit card will be charged immediately with the full amount.
Are there any additional fees when using a credit card?
No, there is no surcharge.
In this case, the payment will be rejected automatically during the order.
Please contact your credit card institute to raise the limit and place a new order afterward. Alternatively, you can choose PayPal or prepayment as a payment method.
You can find our bank account details in the footer of the automatic order confirmation. For the transfer, you can choose one of the bank accounts indicated. Should you not have received a confirmation, please check your spam folder.
In order to ensure quick and precise service, we need the order number and your full name to be referenced in the bank transfer.
You can split the payment into two transfers. Please indicate your name and order number as a reference for each transfer.
Please transfer the total amount within 14 business days of the order being placed. We can then prepare your parcel as soon as possible for shipping. Unfortunately, the order will be automatically canceled if we don't receive the payment within this time.
Once we have received your payment, we will send you a confirmation via email.
No, this is unfortunately not possible for technical reasons.
Please check that you transferred the entire amount using the correct bank details. If yes, please get in touch as soon as possible with our customer care team.
- 1 banking day for online transfers within the EU (also valid for Iceland, Lichtenstein, and Norway)
- 2 banking days for transfers using a transfer form
- Transfers in a foreign currency can take up to 4 banking days
- Transfers from non-EU countries and in a foreign currency can take up to 14 banking days. Different banks also have different booking times, which can further extend the transfer time.
*A banking day is a worldwide working day on which credit institutions are open to the public and cashless payment transactions are processed. Saturdays and Sundays are generally not bank working days.
You are entitled to the statutory warranty for the first 24 months.
As of 2018, we grant an additional 3-year guarantee on our frames. This means you have an overall guarantee period of five years from the date of purchase on the frame.
You should always report defects or damage immediately in order to be able to make a warranty claim. (You can find detailed information in our General Terms and Conditions under point 8)".
Unfortunately, you will loose the warranty and guarantee if you modify the frame.
(You find more information in our General Terms and Conditions under point 8)
As a second-hand owner, you will need the original invoice to make any warranty claims.
If you buy a second-hand YT, you are still entitled to the remaining term of the legal 2-year warranty from the date of purchase.
However, our voluntary additional 3-year guarantee only applies to the original owner.
The legally regulated guarantee of two years applies to parts and suspension. Wear parts are excluded from this regulation. To maintain the warranty claims, please also adhere to the maintenance instructions of the component manufacturers.
If a defect should occur during this time, please contact our customer service immediately on +49 (0) 9191 7363050 or via the contact form.
The guarantee does not cover wear parts like axles, bearings including seals and lubricants (ball bearings / angular contact bearings/needle bearings, etc), plain bearings, suspension bushings, and seals, drive train components (chain, sprockets, chainring, freehub), brake pads and shifting cables.
The warranty is required by law and amounts to 24 months for new goods from the invoice date.
The guarantee is a voluntary service on our part.
If you discover a defect in the delivered goods, please contact our customer service department at +49 (0) 9191 7363050 or use the contact form.
If your frame has been damaged following a crash or a fall, we provide a Crash Replacement service to allow you to purchase a new frame at a special price. More details can be found in the Crash Replacement section, or in the Service area under "Support - Customer Care".
Our Service Form provides you with an easy way to contact us regarding warranty, service/bike inspection and Crash Replacement questions.
Unfortunately, it is not possible to change the wheel size.