1) Select your preferred shipping method during checkout, as either:
- Collect from the UK Mill – Boxed
- Collect from the UK Mill – Build £50
2) You will receive your order confirmation and updates as normal, and the bike will be shipped to the UK Mill. Once received, we will contact you to organise the build and/or collection of the bike.
You can collect your order from the UK Mill, either boxed or built.
Telephone: +441483319004
(Option 3 for the Mill, Option 1 for Customer Service)
All bikes are assembled and stored in Germany. Bikes are then shipped to the UK once your order has been received.
Sure! We keep stock of most accessories, spare parts, and apparel in the UK Mill, so you’ll be able to purchase these on collection.
Bikes are assembled and packaged in Germany. Your order is then shipped to the UK, and if our “build” service is chosen, we will organise the build of your bike. This includes:
- Full build and PDI (Pre-Delivery Inspection) by our certified mechanics.
- Swapping of brakes to UK set up (If required), and the shortening of hydraulic hoses to suit.
- Wheels setup tubeless using high quality Peaty’s sealant and valves.
- Installation of customers equipment (within reason).
- Suspension set for rider’s weight.
- Demonstration of software (SRAM AXS, ETUBE Project, Trailhead etc.)
Unfortunately, it is not possible to Click & Collect GCI or Cyclescheme orders as the order must be delivered to the owner’s home address. Once delivered, customers may contact the Mill to organise dropping off their bike for a Pro Build.
Please contact the Mill team or customer service to enquire if we can fulfil this for you.
The UK team will be in contact to confirm when your order is assembled and ready to collect.
Please bring your order number and photo ID when collection your order. If you would like to test ride the bike (car park) then please bring a helmet.
Yes, if you wish to cancel or return your order, please contact the UK team on:
Unfortunately, while we still ship all orders from Germany, the shipping fees still apply.
Unfortunately, not. When collecting your bike from the Mill, we recommend taking the box with you in case you need to send the bike to us in the future.
We can store your order in the UK Mill for a maximum of 2 weeks. Please contact the UK Team if you’re unable to collect: service-uk@yt-industries.com
This is not currently possible from the website, but please contact the UK team for any items you may be interested in, as we carry a good amount of stock.
Check out the Rolling Circus page on our website and follow YT on social media: The YT Rolling Circus
To test a YT you´ll need to bring a photo ID (drivers license/ ID card) and at least a helmet. We do recommend to wear proper riding gear incl. protection.
If you are riding CLIPLESS PEDALS then YES, but we do have flat pedals at your disposal. You can let us know your preferences directly while making the booking.
You can test the bike 1 to 1.5 hours depending on the location of the Rolling Circus demo stop.
No, it´s free of charge. We just need your ID as a deposit while testing the bike which you´ll get back once you return the bike.
You do not have to register or reserve a bike. We will offer bike rentals on the day, but if you want to demo a particular model or size, we recommend reserving a bike beforehand.
Booking links will be available about two weeks before the event takes place. Depending on the event and location, we may offer reservations for the whole day or only the first couple of hours.
No, the test bike(s) will be set up specifically for you by one of our specialists.
As many as you´d like! Just make sure to book the ones you want to test in advance.
Not really, but if you are underaged you´ll need to bring an adult to rent a bike for liability reasons.
Yes, depending on the location, once you return the bike(s), you'll get some rad YT treats, e.g., free shipping, a free Bike Box, a goodie bag, or cold beverage.
- In rare cases the use may result in adverse loads that lead to the failure of the shock.
- This can lead to a crash and to moderately severe injuries such as dislocations, bruises or fractures. Your bike may also sustain frame damage following a shock failure.
- For your own safety please do not continue to use the bike with this coil shock.
All affected customers have already been informed by our customer service department.
- If you own a Capra Shred 2020/21 and you have not yet heard from us, please get in touch using the form and provide your current address as well as the serial number of your shock!
- The serial number of your “FOX DHX2 Performance Elite” (2021) shock has the form of “123456 – 1234 – T” and can be found on the rear of the shock body near the port of the silver piston rod (https://www.ridefox.com/img/service/register-2021-serialnumber.jpg).
- As soon as we receive this information from you we will send you a new “FOX DHX2 Performance Elite” shock including all accessories.
- You will also receive via e-mail a link to the video instructions for the replacement.
- You can check the arrival of your new shock via delivery tracking and you will be able to install it to replace the old shock following the video instructions.
- You’ll return the replaced shock to us in the reusable box with the help of the return label.
- If you turned to a bike shop for the replacement, please obtain a receipt for the work done in your name with date, price, and a brief service description – then send it to us via e-mail together with your bank details.
- We will reimburse your incurred expenses via bank transfer to your account up to the amount of 25 EUR / 20 GBP / 25 USD./ 35 AUD / 40 NZD
Yes. You pay the total cost of the bike including any duties, fees and shipping it to your confirmed address upfront.
Prices on the product page now include all customs duties and import fees, including a fixed import fee of £85.50 and customs duties at 14% of the net cost price of the bike. For E-bikes (e.g., the Decoy), customs duties are reduced to 6%.
If you would like to understand more about these fees, the UK team will be happy to assist on (+44)1483 319004 or get in touch using the contact form.
Since Brexit, imports to the UK are subject to new customs and handling fees. However, to make things simple, these are all included into the bike price on the product page.
Customs duties = The tax imposed to import the goods to the UK
Advanced Commission = The financial service charge by freight companies
Import fee/ Handling costs = The import declaration and appointment for delivery
Once an order is received, we cannot change the delivery address of an order.
If you need to change your delivery address, contact us via the contact form or by calling (+44)01483 319004.
Unfortunately, we cannot change the frame size/model within an order. If you want to change the model or frame size, you must place a new order through our web shop and cancel the previous one.
This is unfortunately not possible.
Unfortunately, this is only possible in certain exceptional cases.
To do so, please contact us via the contact form here or by calling +44(0)1483 319004
If you wish to cancel your order, please use our contact form or call (+44)01483 319004.
If paid, you will receive a full refund of the original purchase amount. Please note that we cannot refund any transaction or service fees related to your payment method.
The policy is that you may return the order within 14 days after receiving the goods and for a full refund to be obtained the goods MUST be returned to us unused and in their original packaging.
To return orders under £500 value, you will need to pay for the return shipping. We are unable to accept unpaid return mail.
For orders above £500 value, you will receive a prepaid return label from us.
To return an item, please contact us via the contact form here or by calling +44(0)1483 319004
At the moment we do not offer framesets.
Since our bikes are assembled and packaged before being assigned to a customer, a specification change is unfortunately not possible.
Unfortunately, this is not possible.
No, orders can only be placed in our online shop. If you have any questions about a bike or an existing order, you can of course call us at any time on +49 (0) 9191 73 63 050.
No, orders can only be placed in our online shop. Nevertheless, our colleagues in the YT MILL are happy to help you with the ordering process.
For bikes with this availability status, we are expecting more to be available, but we cannot provide an estimate of when this might be.
The bike industry is still recovering from the global pandemic. It heavily impacted the production, supply, and lead time of necessary components to complete the assembly of bikes. Supply chains are recovering slowly, but it means we cannot commit to accurate availability dates at this time.
Yes. As long as they are based in Europe (third countries excluded), self-employed workers and companies of any size with a valid EU VAT ID are eligible to make tax-free purchases across the entire YT Industries product range. You can find more information on the YT X BUSINESS FAQ.
Battery orders are fulfilled from the UK Mill. To place an order, please contact the UK team using the contact form.
Our bikes are shipped exclusively in our specifically developed YT BikeBox (dimensions: 132cm x 82cm x 32 cm, weight 7kg).
Our bikes are 95% assembled but are 100% set up for you. All you need to do, is install the handlebars, derailleur, wheels and pedals. Then set-up the suspension according to your weight/preference, and off you go! It's that easy!
If you should have any questions regarding setup, please contact the UK Team on: +441483617781 or via the contact form.
As soon as your shipment has been dispatched, you will receive an email to inform you of this, together with your final invoice.
Your bike will be shipped to the UK via TNT/FedEx. Once the order arrives in the UK, it is passed to a local courier Xpress24, who will contact you to coordinate a suitable delivery date/time.
If you have any questions regarding delivery, please contact our UK customer service team: +44 1483 319004 (Mon-Fri 9am-4pm).
In case you need to return a bike or a component to us, please contact Customer Service to organize the next steps. Please make sure you pack the bike properly to avoid any transport damage. The frame, brake rotors, derailleur and cassette must all be adequately protected.
Yes! We now offer Click and Collect at the UK Mill. See our Click and Collect FAQs for more information, or please contact UK Customer Service if you have any questions.
Once you received your bike, you have to mount the handlebars, wheels, rear derailleur and pedals. Then your bike will be ready to ride, as everything has already been pre-assembled in our factory. You only need to adjust the saddle height to your leg length and the suspension to your weight and personal preference. For setup recommendations, please use our Suspension Setup Guide.
Please note: Our bikes ship with an EU brake setup (front brake, left hand), so the levers may require swapping before riding. SRAM brake levers are reversible and can be switched in minutes without removing hoses.
If you should have any questions about setup, please contact our UK Team on: +441483617781 or via the contact form.
Our bikes are shipped exclusively in our specifically developed YT BikeBox (dimensions: 132cm x 82cm x 32 cm, weight 7 kg).
Our bikes are 95% assembled, but are 100% set up for you. All you have to do is adjust the handlebars and derailleurs, put the wheels and pedals on, set-up your suspension according to your needs, and off you go! It's that easy!
If you should have any questions about setup, please contact our UK Team on: +441483617781 or via the contact form.
All our bikes come with the YT Toolbox, which includes all the tools you need to assemble the bike (Allen key, torque wrench, shock pump, anti-slip paste). In addition, simple plastic pedals are included, for which you need a 15 mm fork wrench. However, these pedals are not designed for challenging trails or racing.
We generally expect orders to arrive within 12 business days of payment being received and allocated.
Our bikes ship Euro brake setup (Front brake on the left), so you will need to swap the levers before riding if this is your preference.
But, good news! SRAM brakes have reversible levers, so it's easy to switch the brake orientation. Using a T25 Torx tool, loosen the lever clamp bolts, move the levers to their correct side, and position them accordingly. Ensure brake hoses and gear/dropper cables are not obstructed and tighten lever clamp bolts to their recommended torque.
The following payment options are currently available:
- Payment in advance via bank transfer
- PayPal
- Credit card
- Green Commute Initiative (a cycle to work provider)
Which credit cards do you accept?
Visa and MasterCard.
When will my credit card be charged?
Your credit card will be charged immediately with the full amount.
Are there any additional fees when using a credit card?
No, there are no additional charges.
In this case, the payment will be rejected automatically during the order.
Please contact your credit card institute to raise the limit and place a new order afterward. Alternatively, you can choose PayPal or prepayment as a payment method.
You can find our bank account details in the footer of the automatic order confirmation. For the transfer, you can choose one of the bank accounts indicated. Should you not have received a confirmation, please check your spam folder.
In order to ensure quick and precise service, we need the order number and your full name to be referenced in the bank transfer.
You can split the payment into two transfers. Please indicate your name and order number as a reference for each transfer.
Please transfer the total amount within 14 business days of the order being placed. We can then prepare your parcel as soon as possible for shipping. Unfortunately, the order will be automatically canceled if we don't receive the payment within this time.
Once we have received your payment, we will send you a confirmation via email.
No, this is unfortunately not possible for technical reasons.
Please check that you transferred the entire amount using the correct bank details. If yes, please get in touch as soon as possible with our customer care team.
- 1 banking day for online transfers within the EU (also valid for Iceland, Lichtenstein, and Norway)
- 2 banking days for transfers using a transfer form
- Transfers in a foreign currency can take up to 4 banking days
- Transfers from non-EU countries and in a foreign currency can take up to 14 banking days. Different banks also have different booking times, which can further extend the transfer time.
*A banking day is a worldwide working day on which credit institutions are open to the public and cashless payment transactions are processed. Saturdays and Sundays are generally not bank working days.
All YT bikes are covered by a statutory 2-year warranty from the date of purchase.
In addition to this warranty, we also offer a further 3-year guarantee on frames from bikes purchased from 2018 onwards, to the original owner.
You should always report defects or damage immediately in order to be able to make a warranty claim. (You can find detailed information in our General Terms and Conditions under point 8).
Unfortunately, you will lose the warranty and guarantee if you modify the frame.
(You find more information in our General Terms and Conditions under point 8)
As a second-hand owner, you will need the original invoice to make any warranty claims.
If you buy a second-hand YT, you are still entitled to the remaining term of the legal 2-year warranty from the date of purchase.
However, our voluntary additional 3-year guarantee only applies to the original owner.
The legally regulated guarantee of two years applies to parts and suspension. Wear parts are excluded from this regulation. To maintain the warranty claims, please also adhere to the maintenance instructions of the component manufacturers.
If a defect should occur during this time, please contact our customer service UK Team on: +441483617781 or via the contact form.
The guarantee does not cover wear parts like axles, bearings including seals and lubricants (ball bearings / angular contact bearings/needle bearings, etc), plain bearings, suspension bushings, and seals, drive train components (chain, sprockets, chainring, freehub), brake pads and shifting cables.
Warranty is the 24-month statutory cover required by law for the original owner, which we also offer to second-hand owners that can supply the original sales invoice for a bike.
Guarantee is our voluntary, additional 36-month cover offered on our frames for original owners.
If you discover a defect in the delivered goods, please contact our customer service department on: +441483617781 or via the contact form.
If your frame has been damaged following a crash or a fall, we provide a Crash Replacement service to allow you to purchase a new frame at a special price. More details can be found in the Crash Replacement section, or in the Service area under "Support - Customer Care".
Our Service Form provides you with an easy way to contact us regarding warranty, service/bike inspection and Crash Replacement questions.
Unfortunately, it is not possible to change the wheel size.
Cyclescheme is a 'salary sacrifice' scheme; you agree to give up part of your salary in exchange for a YT bike and/or accessories. The sacrificed amount is taken from your gross salary, pre-tax, meaning you pay less Income Tax and National Insurance.
Most riders save between 25-39% off the order listed price during the initial hire period.
Every adult bike in the YT range is eligible for Cyclescheme – even our electric bikes. Your employer may impose a price cap for your order; reach out to your HR team for further information.
No can do, chief. Your voucher must cover the full cost of the selected bicycle and accessories.
To use this service, you must receive a salary through the PAYE system and your employer needs to be signed up to Cyclescheme. Your HR department can tell you whether this is the case. If your employer has not yet joined Cyclescheme, what are they waiting for? You can request an information package online. Cyclescheme is unfortunately unavailable in Northern Ireland.
YT strongly recommends that you insure your bike. If your bike is stolen or damaged, you are still required to repay your employer for the cost of the Cycle Scheme voucher.
Unfortunately, we cannot reserve stock while you wait for your voucher. Contact your employer in advance to make sure this process runs as smoothly as possible.
Yes, you can Click & Collect a Cyclescheme order from the YT MILL Surrey Hills. If you would like to take advantage of the Pro Build option this cannot be included as part of the voucher amount; please contact service-uk@yt-industries.com for more information.
You can return your order for a full refund within 14 days, provided that the bike is unused and in its original packaging.
To return an item, please contact us via the contact form, or by calling +44(0)1483 319004.
Although this is possible with Cyclescheme, we cannot yet process multiple bikes on one certificate. Our team are working towards a solution.
No worries! Select "I don't have my Cyclescheme certificate yet", and your order will be reserved for up to 30 days while you apply. Once you receive your certificate, please send the certificate number and redemption code using our Contact Form.
Please ensure your order total does not exceed your certificate value, as you cannot top up the given amount. If your order total is less than the balance of your voucher, you can add accessories to make up the difference. Any difference between the order total and certificate value will be lost.