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Your tasks

Your tasks
  • Improve customer satisfaction on a point scale.
  • Close between 30 – 60 cases per day depending on the que you are working on and the amount of open cases.  (via email or phone)
  • Representing YT at trade and consumer events from time to time
  • Supporting sales of all YT products across our networks
  • Developing strong working relationships with other employees
  • Help grow the YT culture within the UK market, as well as our staff
  • Help the team to improve our market share within the UK
  • Improve the customer experience within the UK
  • Help create a YT culture within the UK market. Doing customer rides at least once a month.

Your skills

  • In-depth knowledge of everything related to MTB, MTB specific components, technologies and development trends and some mechanical skill
  • 1 year minimum of industry experience
  • Honesty/integrity. Do not cut corners ethically. Earns trust and maintains confidences. You speak plainly and truthfully.
  • Enthusiasm. You exhibit passion and excitement over work and have a can-do attitude.
  • Follow through on commitments. You live up to verbal and written agreements, regardless of personal costs.
  • Attention to detail. Do not let important details slip through the cracks or derail customer expectations.
  • Persistence. Demonstrate tenacity and willingness to go the distance to get stuff done
  • Flexibility/adaptability. Adjusts quickly to changing priorities and conditions. Copes effectively with complexity and change.
  • Communication. You speak and write clearly and articulately without being overly verbose or talkative. Maintains this standard in all forms of written communication including emails.
  • Teamwork. Reach out to peers and cooperate with supervisors to establish and overall collaborative working relationships.
  • Openness to criticism and ideas. Often solicits feedback and reacts calmly to criticism or negative feedback.
  • Calm under pressure.  Maintains stable performance when under heavy pressure or stress.
  • Listening skills. You let our customer and other employees speak and seek to understand their viewpoints.
  • Ability to sell if required.
Your skills

Why YT?

YT Industries ? Live Uncaged.

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BENEFITS

BENEFITS

An open-minded and tolerant company culture

BENEFITS

Training possibilities in the company's own gym

BENEFITS

After-work rides with the YT family of employees and legendary company parties

BENEFITS

One of the most beautiful bike regions directly in front of our door