Either check out our Homepage or events via YT´s facebook account.
To test a YT you´ll need to bring a photo ID (drivers license/ ID card) and at least a helmet. We do recommend to wear proper riding gear incl. protection.
If you are riding CLIPLESS PEDALS then YES, but we do have flat pedals at your disposal.
You can test the bike 1 to 1.5 hours depending on the location of the Rolling Circus demo stop.
No, it´s free of charge. We just need your ID as a deposit while testing the bike which you´ll get back once you return the bike.
Yes, "First come, first serve" is a thing of the past due to Corona. Now, all participants have to register before they can rent a YT bike from the Rolling Circus.
No, you will get an individual bike set up done by one of our specialists.
As much as you´d like. Just return the bike you have tested, get your ID back and get back in line.
Not really, but if you are under aged you´ll need to bring an adult to rent a bike because of liability reasons.
Yes, after you´ll have returned the bike you´ll get some nice YT treats e.g. free shipping, free bike box and a cold beverage.
Bikes with a delivery date of more than 8 weeks in the future can only be ordered in advance.
To pre-order a bike you will need to pay 10% of the purchase price via PayPal or credit card, after which you will receive a corresponding confirmation by email.
4 weeks before your bike's ship date, you will receive another email asking you to pay the remaining amount via PayPal or credit card.
As soon as the full amount has been received and we have dispatched your bike, you will receive an email with the tracking code.
All bikes that have a delivery date of more than 8 weeks in the future can be pre-ordered. You can see exactly which bikes are concerned on the respective product page.
You can cancel at any time and receive a full refund of your deposit. Your bike will then be made available for sale again.
To cancel, log into your account on our website and cancel your order in the "My Orders" section.
At the moment the pre-ordering system can only process one single bike at a time, therefore it is not possible to add other items to a pre-order. If you need to purchase accessories or spares, please make a separate order for those items.
Yes, you can place pre-orders for multiple bikes, but each pre-order must be placed separately.
To see the status of your current orders, log into your account on our website and click on "My Orders".
Of course you are also more than welcome to get in touch with our customer service team.
The bikes are dispatched following the same order in which we have received the relevant deposits.
No, they will be treated in the same way as customers who have chosen a different payment method, and their orders will be processed accordingly.
We will be adding more payment options over time. As of May 2021, pre-orders may only be paid via credit card or PayPal.
VISA and Mastercard.
We recommend that you open a PayPal account and link your bank account to it. This way you can pre-order a YT bike without a credit card.
EU, UK, USA, Canada, Switzerland
The price shown at the checkout is the total price you will pay. YT will be able to charge all fees upfront, and you will not be contacted to pay additional fees when the bike arrives, as was a concern initially.
Customs duties = The tax imposed to import the goods to the UK
Advanced Commission = The financial service charge by freight companies
Import fee/ Handling costs = The import declaration and appointment for delivery
No. The price you pay is the price at checkout.
This is very good question and one that we are currently working hard to resolve. The increased regulations imposed by the Brexit deal have led to much publicised difficulties at the UK borders. As a result of this, our shipments are taking longer to dispatch and arrive to the delivery address. However, we have also arranged for better freight communication; once in the UK we will be able to communicate clear delivery dates.
Our customer service team are also always happy to help with any issues and can be contacted at service-uk@yt-industries.com
Although a trade deal has been reached there are still some uncertainties about what the new relationship between the UK & EU will look like in practice. The agreement says that only goods of European origin are free from duties. The legal definition of what constitutes a European product is one where at least 70% of the components, materials, or somewhat ephemeral term “value” are EU sourced. As you are no doubt aware, our frames and the majority of components are manufactured in Asia but designed and assembled in Germany. Where the uncertainty lies is in whether this constitutes sufficient “added value” to be classed as a European product. This topic affects the entire bike industry, as we eagerly await clarification.
The final price you will pay will be displayed on the website at the point of ordering; currently this includes a fixed import fee of £85.50 and customs duties at 14% of the net cost price of the bike. For E-bikes (i.e. the Decoy) customs duties are at the reduced rate of 6%.
If you paid a duty charge which is not applicable due to clarification of the UK/EU agreement we will refund you any fees that are no longer applicable. Please email customer services with your order number, IBAN and BIC number to arrange the refund. Service-uk@yt-industries.com
Yes. You pay the total cost of the bike including any duties, fees and shipping it to your confirmed address upfront.
We have not made any changes to the prices of our bikes. Unfortunately, we have had to increase the costs of shipping for orders placed after the 15th of December. This is due to higher logistics costs and changing our freight company to DB Schenker for exporting into the UK after Brexit.
To reiterate however, these changes will not affect existing orders and you will not be contacted to pay more than originally stated at the point of ordering.
Following Brexit, orders will be shipped to the UK Mill before being forwarded to your address (often the same day). If you live near the Surrey Hills, you’re welcome to collect your bike boxed from the UK Mill once we have received it. Please note this would not affect the delivery cost.
We are not able to offer a build service currently.
Brexit is a moving target. We are working hard to make ordering and receiving a YT bike as easy as possible. We will continue to work hard to find ways to reduce the costs and the friction of importing a bike from the EU and will update our processes accordingly. We are keeping a close eye on the developments of the new agreement.
Currently due to shipping methods it is not possible to order spare parts or soft goods via the website. However we do have spare parts and soft goods at the Mill, please contact the Mill and the team will help you. mill.uk@yt-industries.com
The 5 steps to happiness:
- Please select your desired item(s) in the shopping cart.
- In the shopping cart, you can add suitable accessories (for example pedals, derailleur hangers or waterbottles) at advantageous bundle-prices.
- Once you click "Checkout", you can create a new customer account or log into an existing account.
- Once logged in, you can specify your billing and shipping address, as well as choosing your desired payment method.
- Click on "Send Order" to complete your order. Have fun!
"In Stock": the bike is currently in stock. Place your order, and we will shortly dispatch your bike.
"Available From": This is the earliest date at which your bike can be assembled and made ready for delivery. Actual shipment usually occurs 2-3 days after this date.
"Sold Out":This model is completely sold out and will no longer be available for purchase.
Please note that stock levels change with each order and so does the availability indicated on the site. The availability dates listed on the site only concern future orders. Existing orders are not affected by these availability date changes.
We kindly ask for your understanding that after invoicing, unfortunately, no change in the delivery address is possible.
To do so, please contact us via service@yt-industries.com or call us at +49 (0) 9191 7363050 .
Changing size or model in an order is unfortunately not possible. If you want to change the size or the model of the bike ordered, you need to place a new order and cancel the old one.
As long as you have not yet paid, you can still add items to your order.
To do so, please contact us via service@yt-industries.com or call us at +49 (0) 9191 7363050.
Unfortunately, this is only possible in certain exceptional cases.
To do so, please contact us via service@yt-industries.com or call us at +49 (0) 9191 7363050 .
If you wish to cancel your order, please send an e-mail to service@yt-industries.com.
If you have already paid, you will receive a full refund of the original purchase amount. Please note that we are unable to refund any transaction- or service-fees related to your payment method.
If you return your purchase, you will receive a refund of the original purchase price as well as the delivery cost. To qualify, the goods must be returned to us within 14 days, and be unused in the original packaging.
To return orders under 500 € value you will need to pay for the return shipping. We are unable to accept unpaid return mail. For orders above 500 € value, you will receive a prepaid return label from us. To return an item, please contact us via service@yt-industries.com or call us at +49 (0) 9191 7363050 .
At the moment we do not offer frame kits.
Since our bikes are assembled and packaged before being assigned to a customer, a specification change is unfortunately not possible.
Unfortunately, this is not possible.
Since Brexit, we have been fulfilling small parts orders from our UK service centre. In time, this will be via the website once again, but for now is a manual process.
If you need a replacement mech hanger, want to refresh your frame bearings or would like to purchase a t-shirt, you can contact the UK team using the contact form.
Since Brexit, shipping to the UK has become more labour intensive, with a significant amount of customs documentation required. For this reason, we are expecting orders to arrive with customers in around 15-25 business days.
Our bikes are shipped exclusively in our specifically developed YT BikeBox (dimensions: 132cm x 82cm x 32 cm, weight 7kg).
Our bikes are 95% assembled but are 100% set up for you. All you need to do, is install the handlebars, derailleur, wheels and pedals. Then set-up the suspension according to your weight/preference, and off you go! It's that easy!
If you should have any questions regarding setup, please contact the UK Team on: +441483617781 or via the contact form.
- YT BikeBox Cost: £ 16.90*
- Shipping Bike United Kingdom: £ 100.00*
- Import Fees: £ 85.50*
- Customer Duties: Regular Bikes -14 % | E-Bikes - 6%
- VAT: 20%
- Advanced Commossion: 2%
The total cost, including a full breakdown is shown at checkout. This is the total cost you will have to pay, with no further taxes payable when your bike reaches the UK.
As soon as your shipment is handed over to our shipping partner, you will receive a tracking number via e-mail to allow you to track it.
All in all, our bikes are currently available in 40 countries:
Andorra, Australia, Austria, Belgium, Bolivia, Bulgary, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finnland, France, Germany, Greece, Hungary, Ireland, Israel, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Romania, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, UK, USA
For logistics and safety reasons, this is unfortunately not possible.
The following payment options are currently available:
- Payment in advance via bank transfer
- PayPal
- Credit card
Within Germany, you can also finance your purchase via us.
Which credit cards do you accept?
Visa and MasterCard.
When will my credit card be charged?
Your credit card will be charged immediately with the full amount.
Are there any additional fees when using a credit card?
No, there is no surcharge.
When do I receive your bank details?
Our bank details are included in the final order confirmation, which is usually sent out after you place your order. If you don't receive this e-mail from us, please check your spam folder.
Which reference should I provide with the bank transfer?
In order to ensure quick and precise service, we need the order number and your full name to be referenced in the bank transfer.
I have a limit on the amount I can transfer. What can I do?
You can pay your order in two installments. Please make sure to reference the order number and your name for both transfers.
By when do I need to transfer my payment?
We need to receive your transfer at the latest 10 days before the indicated availability date. As soon as we receive the full transfer from you, you will get a payment confirmation e-mail from us.
Naturally, you benefit from the legally required 24 month warranty. In addition, we grant a warranty for a total of five years.
Please note that you must always report any defects or damages in order to make a valid warranty claim. (Detailed information can be found in our General Terms and Conditions, in section 10).
We give an additional guarantee on the frames of all YT bikes that bought from 2018 onward, three years after the expiry of the guarantee period from the date of purchase.
Any modifications to the frame render the guarantee null and void.
As a second-hand owner, you will need the original invoice to make any warranty claims.
If you buy a YT second-hand, you are still entitled to the statutory warranty, two years after the original purchase date.
Please note: the voluntary guarantee is only valid for the original owner.
The legally regulated guarantee of two years applies to parts and suspension. Wear parts are excluded from this regulation. To maintain the warranty claims, please also adhere to the maintenance instructions of the component manufacturers.
If a defect should occur during this time, please contact our customer service immediately on +49 (0) 9191 7363050 or via the contact form.
The guarantee does not cover wear parts like axles, bearings including seals and lubricants (ball bearings / angular contact bearings/needle bearings, etc), plain bearings, suspension bushings, and seals, drive train components (chain, sprockets, chainring, freehub), brake pads and shifting cables.
The warranty is required by law and amounts to 24 months for new goods from the invoice date.
The guarantee is a voluntary service on our part.
If you discover a defect in the delivered goods, please contact our customer service department at +49 (0) 9191 7363050 or use the contact form.