Your mission

Your tasks
  • Greet and assist customers with a positive and passionate attitude for YT products
  • Embrace and utilize the YT brand, service, and product training to solve customers’ needs by connecting them with the right YT product
  • Provide expert level guidance for all YT products including suspension set up, suspension details, and all bike componentry
  • Provide critical customer service and troubleshooting guidance
  • Develop dynamic solutions to solve service-related issues
  • Learn and understand market segments, industry trends, strategy, and appropriate products
  • Proficiently Operate Showroom point-of-sale system
  • Facilitate positive, proactive communication amongst all internal departments

What you bring in

The ideal candidate will have experience in a retail environment that specializes in bicycle sales and maintenance. They must have strong verbal communication skills to effectively walk customers through the purchase journey. They will have a working knowledge of basic bicycle repair and maintenance.
 
  • 2+ years’ experience in a retail environment
  • Outstanding written and verbal communication skills
  • Ability to take direction and work without direct supervision
  • Ability to effectively prioritize multiple tasks in a fast-paced environment
  • Must be able to work with a high sense of urgency and well under pressure
  • Must be available to work weekends and holidays as required
  • Hands-on mentality with strong problem-solving skills and high attention to detail
  • Team player with a passion for mountain biking
  • Attention to detail, good decision-making skills
Your skills

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BENEFITS

BENEFITS

Great office environment and highly motivated colleagues

BENEFITS

Flat organizational structure and individual development possibilities

BENEFITS

Discount on YT bikes, service & repairs, apparel, and accessories

BENEFITS

Workout opportunities in the YT gym as well as afterwork and lunch rides

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